Refund policy

Returns/Exchanges

ALL RETURNS/EXCHANGES ARE LIMITED TO THE SPECIFICATIONS BELOW

Due to the limited edition nature of most of our items, returns and/or exchanges are difficult for us to accommodate. However, we do want to work with you where possible. Please read all of the following information carefully to determine if the item you ordered is eligible for a return and/or exchange. Thank you!  

You have 14 days after receiving your item to request a return and/or exchange.

Eligibility for a return and/or exchange is largely based on the item's availability. Additionally, your item must be in the same condition that you received it, new, unused, and in its original packaging with tags. 

If the return and/or exchange is accepted, You will be responsible for any shipping costs incurred to ship it back to us. You will also be responsible for any additional shipping costs associated with shipping the item(s) to you.

 

• To start a return and/or exchange request, please email us at info@ederz.com

 

• Subject line of the email stating “Exchange” or "Return"

 

• Please include your name, order number, and the reason for return or exchange in the email.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like gift cards, limited edition items and sale items. We also do not accept returns of worn or used items. Please get in touch if you have questions or concerns about your specific item.

 

Damages, Defects, and Issues

Please inspect your order upon reception and contact us at info@ederz.com immediately if the item is defective, damaged or if you receive the wrong item. You must reach out to us within 14 days of the product being delivered with photos of the defect. We stand by our products and are committed to providing defect free items. We will be happy to work with you directly to come up with a solution. Products must be unworn and we must be contacted at info@ederz.com within 14 days of delivery for a resolution to be possible.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.